/* Panel Agenta v3 — professional light SPA shell for agent.html
   Overrides dark portal.css agent chrome without touching other pages. */
@import url("https://fonts.googleapis.com/css2?family=Source+Sans+3:wght@400;600;700;800;900&display=swap");

:root {
  --navy: #072a52;
  --navy2: #0a376a;
  --blue: #1677ff;
  --blue2: #eaf3ff;
  --green: #18a957;
  --green2: #eaf8f0;
  --red: #e5484d;
  --red2: #fff0f1;
  --orange: #e88919;
  --orange2: #fff7e8;
  --ink: #13243a;
  --muted: #6f7f92;
  --line: #dfe7f0;
  --bg: #f4f7fb;
  --card: #fff;
  --shadow: 0 8px 24px rgba(23, 54, 90, 0.08);
  --radius: 14px;
}

/* —— Page shell —— */
body[data-page^="agent"] {
  margin: 0 !important;
  padding: 0 !important;
  height: 100dvh !important;
  max-height: 100dvh;
  overflow: hidden !important;
  font-family: "Source Sans 3", ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif !important;
  background: var(--bg) !important;
  color: var(--ink) !important;
  display: flex !important;
  flex-direction: column !important;
  line-height: 1.45;
}

body[data-page^="agent"] *,
body[data-page^="agent"] *::before,
body[data-page^="agent"] *::after {
  box-sizing: border-box;
}

body[data-page^="agent"] a { color: var(--blue); }
body[data-page^="agent"] .hidden { display: none !important; }
body[data-page^="agent"] .muted { color: var(--muted) !important; }
body[data-page^="agent"] .text-green { color: var(--green) !important; }
body[data-page^="agent"] .text-red { color: var(--red) !important; }
body[data-page^="agent"] .text-blue { color: var(--blue) !important; }

/* —— Topbar —— */
body[data-page^="agent"] .agent-v3-topbar {
  flex: 0 0 auto;
  height: 60px;
  min-height: 60px;
  max-height: 60px;
  display: grid !important;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 14px;
  padding: 0 16px !important;
  background: #fff !important;
  border-bottom: 1px solid var(--line) !important;
  box-shadow: 0 1px 0 rgba(23, 54, 90, 0.04);
  position: relative;
  z-index: 50;
  overflow: visible;
}

body[data-page^="agent"] .agent-v3-brand {
  display: flex;
  align-items: center;
  min-width: 0;
}

body[data-page^="agent"] .agent-v3-topbar .brand-link {
  display: inline-flex !important;
  align-items: center;
  gap: 10px;
  text-decoration: none !important;
  color: var(--navy) !important;
}

body[data-page^="agent"] .agent-v3-topbar .brand-logo {
  width: 32px;
  height: 32px;
  flex: none;
}

body[data-page^="agent"] .agent-v3-topbar .brand-text {
  display: flex;
  flex-direction: column;
  line-height: 1.15;
}

body[data-page^="agent"] .agent-v3-topbar .brand-title {
  font-size: 13px;
  font-weight: 850;
  color: var(--navy) !important;
}

body[data-page^="agent"] .agent-v3-topbar .brand-org,
body[data-page^="agent"] .agent-v3-topbar .brand-host {
  display: none !important;
}

body[data-page^="agent"] .agent-v3-workspace {
  display: flex !important;
  align-items: center;
  gap: 10px;
  min-width: 0;
  overflow: hidden;
}

body[data-page^="agent"] .agent-v3-id {
  display: inline-flex;
  align-items: baseline;
  gap: 8px;
  flex: none;
  padding-right: 10px;
  border-right: 1px solid var(--line);
}

body[data-page^="agent"] .agent-v3-ext {
  font-size: 20px;
  font-weight: 900;
  color: var(--navy);
  letter-spacing: -0.02em;
  line-height: 1;
}

body[data-page^="agent"] .agent-v3-name {
  font-size: 13px;
  font-weight: 700;
  color: var(--ink);
  max-width: 140px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-status {
  display: inline-flex !important;
  align-items: center;
  gap: 6px;
  border: 1px solid #bfe5cc !important;
  background: #f6fff9 !important;
  color: var(--green) !important;
  border-radius: 999px !important;
  padding: 5px 10px !important;
  font-weight: 800 !important;
  font-size: 12px !important;
  white-space: nowrap;
  flex: none;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-status.agent-live-ringing {
  border-color: #f0b3b5 !important;
  background: var(--red2) !important;
  color: var(--red) !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-status.agent-live-warn {
  border-color: #f1d6a8 !important;
  background: var(--orange2) !important;
  color: #b26708 !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-status.agent-live-muted {
  border-color: var(--line) !important;
  background: #f7f9fc !important;
  color: var(--muted) !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: currentColor;
  flex: none;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-strip,
body[data-page^="agent"] .agent-v3-topbar .agent-status-strip--bar {
  display: inline-flex !important;
  flex-direction: row !important;
  flex-wrap: nowrap !important;
  align-items: center;
  gap: 4px !important;
  margin: 0 !important;
  flex: none;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-icon {
  width: 28px !important;
  height: 28px !important;
  border-radius: 8px !important;
  border: 1px solid var(--line) !important;
  background: #f7fafc !important;
  color: var(--ink) !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-icon:empty::before,
body[data-page^="agent"] .agent-v3-topbar .agent-status-icon:not(:has(svg)):not(:has(img))::before {
  content: "";
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: currentColor;
  opacity: 0.85;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-ok {
  border-color: #a8ddba !important;
  background: var(--green2) !important;
  color: #138144 !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-warn {
  border-color: #f1d6a8 !important;
  background: var(--orange2) !important;
  color: #b26708 !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-err {
  border-color: #f0b3b5 !important;
  background: var(--red2) !important;
  color: #be3034 !important;
}

body[data-page^="agent"] .agent-v3-topbar .agent-status-icon::after {
  background: #13243a !important;
  color: #fff !important;
  border: 0 !important;
}

body[data-page^="agent"] .agent-v3-topbar .badge {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 3px 8px;
  font-size: 10px;
  font-weight: 800;
  background: var(--green2);
  color: #138144;
  border: 1px solid #a8ddba;
}

body[data-page^="agent"] .agent-v3-topbar .agent-topbar-waiting {
  display: none;
  font-size: 11px;
  font-weight: 800;
  color: #b26708;
  background: var(--orange2);
  border: 1px solid #f1d6a8;
  border-radius: 999px;
  padding: 4px 8px;
}

body[data-page^="agent"] .agent-v3-topbar .agent-topbar-waiting.is-visible {
  display: inline-flex;
}

body[data-page^="agent"] .agent-v3-topbar .agent-live-clock {
  font-size: 11px !important;
  font-weight: 700;
  color: var(--muted) !important;
  opacity: 1 !important;
  flex: none;
}

body[data-page^="agent"] .agent-v3-hint {
  display: none;
  margin: 0;
  font-size: 11px;
  color: var(--muted);
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

body[data-page^="agent"] .agent-v3-hint.is-visible {
  display: block;
}

/* Nav — light pills; hide station-switcher dropdown clutter on desk */
body[data-page^="agent"] .agent-v3-nav,
body[data-page^="agent"] #portalNav {
  display: inline-flex !important;
  align-items: center;
  justify-content: flex-end;
  gap: 4px !important;
  flex-wrap: nowrap !important;
  margin: 0 !important;
  margin-left: 0 !important;
  max-width: 42vw;
  overflow: hidden;
}

body[data-page^="agent"] #portalNav .portal-nav-dropdown {
  display: none !important;
}

/* Station switcher links (have ext badge) — clutter on active desk */
body[data-page^="agent"] #portalNav .portal-nav-link:has(.portal-nav-ext) {
  display: none !important;
}

/* Keep desk nav compact: hide secondary portal pages */
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="manager.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="assistant.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="notifications.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="tasks.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="archive.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="reports.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="complaints.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="campaigns.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="sms.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="supervisor.html"],
body[data-page^="agent"] #portalNav a.portal-nav-link[href*="admin.html"] {
  display: none !important;
}

body[data-page^="agent"] #btnCallbackOriginate[hidden] {
  display: none !important;
}

body[data-page^="agent"] #portalNav .portal-nav-link,
body[data-page^="agent"] #portalNav .portal-nav-dropdown-btn {
  color: var(--ink) !important;
  background: #fff !important;
  border: 1px solid var(--line) !important;
  border-radius: 9px !important;
  padding: 6px 10px !important;
  font-size: 12px !important;
  font-weight: 750 !important;
  text-decoration: none !important;
  gap: 6px !important;
}

body[data-page^="agent"] #portalNav .portal-nav-link:hover {
  border-color: var(--blue) !important;
  color: var(--blue) !important;
  background: var(--blue2) !important;
}

body[data-page^="agent"] #portalNav .portal-nav-link.active {
  background: var(--blue2) !important;
  border-color: #bed6fb !important;
  color: var(--blue) !important;
}

body[data-page^="agent"] #portalNav .portal-nav-icon {
  width: 14px;
  height: 14px;
  opacity: 0.85;
}

body[data-page^="agent"] #portalNav .portal-nav-ext {
  display: none !important;
}

/* —— Main shell —— */
body[data-page^="agent"] .agent-v3-shell {
  flex: 1 1 auto;
  min-height: 0;
  overflow: auto;
  padding: 14px 16px 18px;
  background: var(--bg);
}

body[data-page^="agent"] .agent-v3-page-head {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 12px;
}

body[data-page^="agent"] .agent-v3-page-head h1 {
  margin: 0;
  font-size: 20px;
  font-weight: 850;
  color: var(--navy);
  letter-spacing: -0.02em;
}

body[data-page^="agent"] .agent-v3-page-head p {
  margin: 2px 0 0;
  color: var(--muted);
  font-size: 12px;
}

body[data-page^="agent"] .agent-v3-page-head .actions {
  margin-left: auto;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

/* —— 3-column layout —— */
body[data-page^="agent"] .agent-v3-layout {
  display: grid !important;
  grid-template-columns: 300px minmax(0, 1fr) 300px;
  gap: 14px;
  align-items: start;
}

body[data-page^="agent"] .agent-v3-stack {
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-width: 0;
}

body[data-page^="agent"] .agent-v3-right {
  display: flex;
  flex-direction: column;
  gap: 10px;
  min-width: 0;
  position: sticky;
  top: 0;
}

/* —— Buttons / fields —— */
body[data-page^="agent"] .btn,
body[data-page^="agent"] button.btn {
  border: 1px solid var(--line);
  background: #fff;
  color: var(--ink);
  padding: 8px 12px;
  border-radius: 9px;
  font-weight: 750;
  font-size: 13px;
  line-height: 1.2;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  cursor: pointer;
  font-family: inherit;
  text-decoration: none;
  transition: transform 0.12s ease, box-shadow 0.12s ease, border-color 0.12s ease;
}

body[data-page^="agent"] .btn:hover {
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(30, 60, 90, 0.08);
}

body[data-page^="agent"] .btn.primary,
body[data-page^="agent"] .btn-primary {
  background: var(--blue);
  border-color: var(--blue);
  color: #fff;
}

body[data-page^="agent"] .btn.success { background: var(--green); border-color: var(--green); color: #fff; }
body[data-page^="agent"] .btn.danger,
body[data-page^="agent"] .btn-danger { background: var(--red); border-color: var(--red); color: #fff; }
body[data-page^="agent"] .btn.secondary,
body[data-page^="agent"] .btn-secondary { background: #fff; border-color: var(--line); color: var(--ink); }
body[data-page^="agent"] .btn.small,
body[data-page^="agent"] .btn-sm { padding: 6px 9px; font-size: 12px; }
body[data-page^="agent"] .btn[disabled] {
  opacity: 0.45;
  cursor: not-allowed;
  transform: none !important;
  box-shadow: none !important;
}

body[data-page^="agent"] .field { margin: 0; }
body[data-page^="agent"] .field label {
  display: block;
  font-size: 11px;
  color: var(--muted);
  font-weight: 800;
  margin-bottom: 6px;
  letter-spacing: 0.02em;
}

body[data-page^="agent"] .field input,
body[data-page^="agent"] .field select,
body[data-page^="agent"] .field textarea,
body[data-page^="agent"] .agent-outbound-input,
body[data-page^="agent"] .agent-transfer-input,
body[data-page^="agent"] .agent-telephony-select {
  width: 100%;
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 9px;
  padding: 9px 10px;
  color: var(--ink);
  font: inherit;
}

body[data-page^="agent"] .field textarea { min-height: 88px; resize: vertical; }

body[data-page^="agent"] .badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  border-radius: 999px;
  padding: 4px 8px;
  font-size: 11px;
  font-weight: 850;
}

body[data-page^="agent"] .badge.green { color: #138144; background: var(--green2); }
body[data-page^="agent"] .badge.blue { color: #1261c9; background: var(--blue2); }
body[data-page^="agent"] .badge.orange { color: #b26708; background: var(--orange2); }
body[data-page^="agent"] .badge.red { color: #be3034; background: var(--red2); }
body[data-page^="agent"] .badge.gray { color: #617286; background: #edf1f5; }

body[data-page^="agent"] .avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  color: #fff;
  font-weight: 850;
  background: linear-gradient(135deg, #2c7be5, #3d5a80);
  flex: none;
  font-size: 12px;
}

body[data-page^="agent"] .person {
  display: flex;
  align-items: center;
  gap: 10px;
}

body[data-page^="agent"] .notice {
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12px;
  background: var(--orange2);
  border: 1px solid #f1d6a8;
  color: #8a560f;
}

body[data-page^="agent"] .notice.blue {
  background: var(--blue2);
  border-color: #bed6fb;
  color: #174f94;
}

body[data-page^="agent"] .split {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

body[data-page^="agent"] .card {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  overflow: hidden;
}

body[data-page^="agent"] .card-body { padding: 14px 16px; }

/* —— Navy phone panel —— */
body[data-page^="agent"] .phone-panel {
  background: linear-gradient(180deg, var(--navy) 0%, #08294f 100%);
  color: #fff;
  border-radius: 16px;
  padding: 14px;
  position: sticky;
  top: 0;
  max-height: calc(100dvh - 88px);
  overflow: auto;
  box-shadow: 0 12px 28px rgba(7, 42, 82, 0.28);
  scrollbar-width: thin;
  scrollbar-color: rgba(255, 255, 255, 0.25) transparent;
  display: flex;
  flex-direction: column;
  gap: 0;
}

body[data-page^="agent"] .phone-panel .person .avatar {
  width: 40px;
  height: 40px;
  background: linear-gradient(135deg, #3d8bfd, #1a5fb4);
}

body[data-page^="agent"] .phone-panel .badge.green {
  background: rgba(24, 169, 87, 0.28);
  color: #9dffc0;
}

body[data-page^="agent"] .phone-panel .field label,
body[data-page^="agent"] .phone-panel .agent-telephony-mode label {
  color: #c9d9ea !important;
}

body[data-page^="agent"] .phone-panel .field input,
body[data-page^="agent"] .phone-panel .field select,
body[data-page^="agent"] .phone-panel .agent-outbound-input,
body[data-page^="agent"] .phone-panel .agent-telephony-select {
  background: rgba(255, 255, 255, 0.1);
  border-color: rgba(255, 255, 255, 0.2);
  color: #fff;
}

body[data-page^="agent"] .phone-panel .field input::placeholder {
  color: rgba(255, 255, 255, 0.4);
}

body[data-page^="agent"] .phone-panel .btn {
  width: 100%;
  margin-top: 8px;
  justify-content: center;
}

body[data-page^="agent"] .phone-panel .btn.primary,
body[data-page^="agent"] .phone-panel .btn-primary {
  background: var(--blue);
  border-color: var(--blue);
}

body[data-page^="agent"] .phone-panel .btn.secondary,
body[data-page^="agent"] .phone-panel .btn-secondary {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.22);
  color: #fff;
}

body[data-page^="agent"] .sip-box {
  border: 1px solid rgba(255, 255, 255, 0.16);
  background: rgba(255, 255, 255, 0.07);
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12px;
  margin-top: 2px;
}

body[data-page^="agent"] .sip-line {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 3px 0;
}

body[data-page^="agent"] .sip-line span { opacity: 0.7; }
body[data-page^="agent"] .sip-line b { font-weight: 800; }

body[data-page^="agent"] .phone-timer {
  text-align: center;
  font-size: 28px;
  font-weight: 900;
  margin: 10px 0 12px;
  letter-spacing: 0.04em;
  font-variant-numeric: tabular-nums;
}

body[data-page^="agent"] .phone-panel .agent-telephony-mode { margin-top: 4px; }

body[data-page^="agent"] .phone-panel .agent-outbound-row {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 6px;
  align-items: stretch;
}

body[data-page^="agent"] .phone-panel .agent-outbound-row .btn {
  width: auto;
  margin-top: 0;
  white-space: nowrap;
}

body[data-page^="agent"] .phone-panel .agent-outbound-hint,
body[data-page^="agent"] .phone-panel .agent-layer-hint {
  color: #9eb6ce !important;
  font-size: 11px;
  margin: 6px 0 0;
}

body[data-page^="agent"] .phone-panel .agent-state-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px;
}

body[data-page^="agent"] .phone-panel .agent-state-actions .btn {
  width: 100%;
  margin-top: 0;
}

body[data-page^="agent"] .phone-panel .agent-state-actions #btnOtherTask {
  grid-column: 1 / -1;
}

body[data-page^="agent"] .phone-panel .agent-state-badge {
  display: block;
  margin-top: 8px;
}

body[data-page^="agent"] .phone-panel #otherTaskLabel,
body[data-page^="agent"] .phone-panel #otherTaskInfo {
  margin-top: 8px;
}

body[data-page^="agent"] .phone-panel #otherTaskInfo {
  background: rgba(22, 119, 255, 0.15);
  border-color: rgba(22, 119, 255, 0.35);
  color: #d6e8ff;
}

body[data-page^="agent"] .phone-panel .agent-acw-countdown {
  margin-top: 8px;
  font-size: 12px;
  color: #fde68a;
}

body[data-page^="agent"] .phone-panel .agent-queues-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin: 14px 0 8px;
}

body[data-page^="agent"] .phone-panel .agent-queues-heading .section-heading {
  margin: 0;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #c9d9ea;
  font-weight: 800;
}

body[data-page^="agent"] .phone-panel .agent-queues-summary {
  font-size: 10px;
  font-weight: 700;
  color: #c9d9ea;
  background: rgba(255, 255, 255, 0.1);
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 999px;
  padding: 2px 8px;
}

body[data-page^="agent"] .phone-panel .agent-queues-summary.has-calls {
  color: #fde68a;
  border-color: rgba(245, 158, 11, 0.5);
  background: rgba(245, 158, 11, 0.18);
}

body[data-page^="agent"] .phone-panel #queueCards {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

body[data-page^="agent"] .phone-panel #queueCards.loading {
  color: #9eb6ce;
  font-size: 12px;
  padding: 8px 0;
}

body[data-page^="agent"] .phone-panel .agent-q-card {
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 12px;
  padding: 10px;
  color: #fff;
}

body[data-page^="agent"] .phone-panel .agent-q-card.is-active {
  border-color: rgba(61, 214, 140, 0.55);
  background: rgba(24, 169, 87, 0.14);
}

body[data-page^="agent"] .phone-panel .agent-q-card.has-calls {
  border-color: rgba(245, 158, 11, 0.5);
}

body[data-page^="agent"] .phone-panel .agent-q-head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  align-items: flex-start;
}

body[data-page^="agent"] .phone-panel .agent-q-title {
  display: flex;
  gap: 8px;
  align-items: flex-start;
}

body[data-page^="agent"] .phone-panel .agent-q-num {
  font-weight: 900;
  font-size: 16px;
}

body[data-page^="agent"] .phone-panel .agent-q-head h4 {
  margin: 0;
  font-size: 13px;
  color: #fff;
}

body[data-page^="agent"] .phone-panel .agent-q-desc,
body[data-page^="agent"] .phone-panel .agent-q-hint,
body[data-page^="agent"] .phone-panel .agent-q-wait-txt {
  color: #9eb6ce !important;
  font-size: 11px;
  margin: 2px 0 0;
}

body[data-page^="agent"] .phone-panel .agent-q-wait {
  display: flex;
  align-items: baseline;
  gap: 6px;
  margin: 8px 0;
}

body[data-page^="agent"] .phone-panel .agent-q-wait-num {
  font-size: 20px;
  font-weight: 900;
}

body[data-page^="agent"] .phone-panel .agent-q-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px;
}

body[data-page^="agent"] .phone-panel .agent-q-actions .btn {
  width: 100%;
  margin-top: 0;
  font-size: 11px;
  padding: 6px 8px;
}

body[data-page^="agent"] .phone-panel .agent-patient-hit,
body[data-page^="agent"] .phone-panel .agent-cti-patient {
  margin-top: 8px;
  font-size: 12px;
  color: #d7e6f5;
  background: rgba(255, 255, 255, 0.06);
  border-radius: 8px;
  padding: 8px;
}

body[data-page^="agent"] .phone-panel .agent-toast {
  display: none;
  margin-bottom: 10px;
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12px;
  background: rgba(0, 0, 0, 0.35);
  border: 1px solid rgba(255, 255, 255, 0.15);
  align-items: flex-start;
  gap: 8px;
}

body[data-page^="agent"] .phone-panel .agent-toast.is-visible { display: flex; }

body[data-page^="agent"] .phone-panel .agent-alert {
  display: none;
  margin-bottom: 10px;
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 12px;
  background: rgba(232, 72, 77, 0.2);
  border: 1px solid rgba(232, 72, 77, 0.45);
  gap: 8px;
  align-items: flex-start;
}

body[data-page^="agent"] .phone-panel .agent-alert.is-visible { display: flex; }
body[data-page^="agent"] .phone-panel .agent-alert.is-connected {
  background: rgba(24, 169, 87, 0.2);
  border-color: rgba(24, 169, 87, 0.45);
}

body[data-page^="agent"] .phone-panel .agent-debug-log {
  display: none;
  margin-top: 10px;
  max-height: 110px;
  overflow: auto;
  font-size: 10px;
  background: rgba(0, 0, 0, 0.35);
  border-radius: 8px;
  padding: 8px;
  color: #c9d9ea;
  white-space: pre-wrap;
}

body[data-page^="agent"] .phone-panel .agent-debug-log.is-visible { display: block; }

body[data-page^="agent"] .phone-panel .agent-sidebar-footer {
  margin-top: 10px;
  font-size: 11px;
  color: #9eb6ce;
}

body[data-page^="agent"] .phone-panel .agent-sidebar-footer a { color: #9ec5ff; }

/* Softphone dock — pinned to bottom of left panel */
body[data-page^="agent"] .agent-softphone-dock {
  margin-top: auto;
  position: sticky;
  bottom: 0;
  z-index: 2;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 12px;
  overflow: hidden;
  background: rgba(6, 21, 40, 0.97);
  box-shadow: 0 -8px 24px rgba(0, 0, 0, 0.28);
}

body[data-page^="agent"] .agent-softphone-dock.is-ringing {
  box-shadow: 0 0 0 2px rgba(232, 72, 77, 0.55);
}

body[data-page^="agent"] .agent-softphone-dock.is-connected {
  box-shadow: 0 0 0 2px rgba(24, 169, 87, 0.55);
}

body[data-page^="agent"] .agent-phone-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 10px;
  background: rgba(255, 255, 255, 0.06);
  border-bottom: 1px solid rgba(255, 255, 255, 0.1);
}

body[data-page^="agent"] .agent-phone-toolbar-title {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 800;
  min-width: 0;
}

body[data-page^="agent"] .agent-phone-reg {
  font-size: 10px;
  font-weight: 800;
  padding: 2px 7px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
}

body[data-page^="agent"] .agent-phone-reg--ok { background: rgba(24, 169, 87, 0.35); color: #8dffb8; }
body[data-page^="agent"] .agent-phone-reg--warn { background: rgba(232, 137, 25, 0.35); color: #ffd59a; }
body[data-page^="agent"] .agent-phone-reg--err { background: rgba(232, 72, 77, 0.35); color: #ffb4b6; }
body[data-page^="agent"] .agent-phone-reg--loading { background: rgba(22, 119, 255, 0.35); color: #b7d4ff; }

body[data-page^="agent"] .agent-phone-toolbar-actions {
  display: flex;
  gap: 4px;
}

body[data-page^="agent"] .agent-phone-toolbtn {
  border: 1px solid rgba(255, 255, 255, 0.18);
  background: rgba(255, 255, 255, 0.08);
  color: #fff;
  border-radius: 8px;
  width: 28px;
  height: 28px;
  display: grid;
  place-items: center;
  cursor: pointer;
  padding: 0;
}

body[data-page^="agent"] .agent-phone-viewport {
  position: relative;
  height: 200px;
  background: #061528;
}

body[data-page^="agent"] .agent-softphone-dock.is-expanded .agent-phone-viewport {
  height: 380px;
}

body[data-page^="agent"] .agent-phone-viewport iframe,
body[data-page^="agent"] #phoneFrame {
  width: 100%;
  height: 100%;
  border: 0;
  display: block;
  background: #061528;
}

body[data-page^="agent"] #phoneFrame.is-hidden,
body[data-page^="agent"] .agent-phone-loading.is-hidden {
  display: none !important;
}

body[data-page^="agent"] .agent-phone-loading {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 16px;
  text-align: center;
  background: #061528;
  z-index: 2;
}

body[data-page^="agent"] .agent-phone-loading-spinner {
  width: 28px;
  height: 28px;
  border: 3px solid rgba(255, 255, 255, 0.15);
  border-top-color: var(--blue);
  border-radius: 50%;
  animation: agentSpin 0.8s linear infinite;
}

@keyframes agentSpin {
  to { transform: rotate(360deg); }
}

body[data-page^="agent"] .agent-phone-loading-title {
  margin: 0;
  font-size: 13px;
  font-weight: 800;
}

body[data-page^="agent"] .agent-phone-loading-sub {
  margin: 0;
  font-size: 11px;
  color: #9eb6ce;
}

body[data-page^="agent"] .agent-safari-phone-prompt,
body[data-page^="agent"] .agent-softphone-local-panel {
  padding: 14px;
  font-size: 12px;
  color: #d7e6f5;
}

body.phone-panel-fs .agent-softphone-dock {
  position: fixed;
  inset: 0;
  z-index: 9990;
  border-radius: 0;
  margin: 0;
}

body.phone-panel-fs .agent-phone-viewport {
  height: calc(100dvh - 44px) !important;
}

/* —— Center tabs / call card —— */
body[data-page^="agent"] .agent-v3-tabs {
  display: flex;
  gap: 2px;
  border-bottom: 1px solid var(--line);
  padding: 0 8px;
  background: #fbfcfe;
  overflow-x: auto;
}

body[data-page^="agent"] .agent-v3-tabs button {
  border: 0;
  background: transparent;
  padding: 12px 14px;
  font-weight: 780;
  font-size: 13px;
  color: var(--muted);
  border-bottom: 3px solid transparent;
  cursor: pointer;
  font-family: inherit;
  white-space: nowrap;
}

body[data-page^="agent"] .agent-v3-tabs button.active {
  color: var(--blue);
  border-bottom-color: var(--blue);
}

body[data-page^="agent"] .agent-v3-tab-pane { display: none; }
body[data-page^="agent"] .agent-v3-tab-pane.active { display: block; }

body[data-page^="agent"] .call-card {
  border: 1px solid #bee2c9;
  background: linear-gradient(180deg, #f7fff9, #fff);
  border-radius: 12px;
  padding: 14px;
}

body[data-page^="agent"] .call-card h3 {
  font-size: 15px;
  font-weight: 850;
  color: var(--navy);
}

body[data-page^="agent"] .call-buttons {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 12px;
}

body[data-page^="agent"] .call-buttons .btn {
  min-height: 36px;
  flex: 0 0 auto;
}

body[data-page^="agent"] .patient-card {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 12px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px;
  background: #fbfdff;
}

body[data-page^="agent"] .detail-section {
  padding: 14px 16px;
  border-top: 1px solid var(--line);
  background: #fcfdff;
}

body[data-page^="agent"] .form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  align-items: start;
}

body[data-page^="agent"] .metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

body[data-page^="agent"] .metric {
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px;
  background: #fff;
}

body[data-page^="agent"] .metric span {
  font-size: 11px;
  color: var(--muted);
  font-weight: 700;
}

body[data-page^="agent"] .metric b {
  display: block;
  font-size: 18px;
  margin-top: 4px;
  color: var(--ink);
}

body[data-page^="agent"] .table-wrap { overflow: auto; }

body[data-page^="agent"] table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12px;
}

body[data-page^="agent"] th {
  background: #f8fafc;
  color: #526377;
  font-size: 11px;
  text-align: left;
  padding: 10px;
  border-bottom: 1px solid var(--line);
}

body[data-page^="agent"] td {
  padding: 10px;
  border-bottom: 1px solid #edf2f7;
  vertical-align: middle;
}

body[data-page^="agent"] .side-stat {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px;
  background: #fff;
  box-shadow: var(--shadow);
}

body[data-page^="agent"] .side-stat > b {
  display: block;
  font-size: 13px;
  color: var(--navy);
  font-weight: 850;
}

body[data-page^="agent"] .agent-list-item {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  padding: 8px 0;
  border-bottom: 1px solid var(--line);
  font-size: 12px;
  align-items: center;
}

body[data-page^="agent"] .agent-list-item:last-child { border-bottom: 0; }

body[data-page^="agent"] .complaint-row {
  padding: 12px;
  border-bottom: 1px solid var(--line);
  cursor: pointer;
}

body[data-page^="agent"] .complaint-row:hover { background: #f3f8ff; }

body[data-page^="agent"] .progress {
  height: 8px;
  background: #e8eef5;
  border-radius: 999px;
  overflow: hidden;
}

body[data-page^="agent"] .progress span {
  display: block;
  height: 100%;
  background: var(--blue);
}

/* CTI block */
body[data-page^="agent"] .agent-cti-section {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px;
  background: #fff;
  margin-top: 12px;
}

body[data-page^="agent"] .agent-cti-section.is-ringing {
  border-color: #f0b3b5;
  background: linear-gradient(180deg, #fff, #fff5f5);
}

body[data-page^="agent"] .agent-cti-section.is-connected {
  border-color: #a8ddba;
  background: linear-gradient(180deg, #fff, #f3fff7);
}

body[data-page^="agent"] .agent-cti-section .section-heading {
  margin: 0 0 8px;
  font-size: 13px;
}

body[data-page^="agent"] .agent-cti-caller {
  font-size: 22px;
  font-weight: 900;
  color: var(--navy);
}

body[data-page^="agent"] .agent-cti-display {
  font-size: 13px;
  color: var(--muted);
  margin-top: 2px;
}

body[data-page^="agent"] .agent-cti-meta {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  margin-top: 8px;
  font-size: 12px;
  color: var(--muted);
}

body[data-page^="agent"] .agent-cti-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 10px;
  align-items: center;
}

body[data-page^="agent"] .agent-cti-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  font-weight: 800;
  margin-bottom: 6px;
}

body[data-page^="agent"] .agent-cti-status.is-ringing { color: var(--red); }
body[data-page^="agent"] .agent-cti-status.is-connected { color: var(--green); }

body[data-page^="agent"] .agent-cti-patient {
  font-size: 12px;
  background: #f7f9fc;
  border-radius: 8px;
  padding: 8px 10px;
}

body[data-page^="agent"] .agent-cti-transfer {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

body[data-page^="agent"] .agent-transfer-label {
  display: block;
  font-size: 11px;
  font-weight: 800;
  color: var(--muted);
  margin-bottom: 6px;
}

body[data-page^="agent"] .agent-transfer-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 8px;
}

body[data-page^="agent"] .agent-telephony-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 10px;
}

/* Incoming / ACW */
body[data-page^="agent"] .agent-incoming-banner {
  position: fixed;
  left: 50%;
  top: 72px;
  transform: translateX(-50%);
  z-index: 9000;
  min-width: min(520px, calc(100vw - 24px));
}

body[data-page^="agent"] .agent-incoming-banner-inner {
  display: flex;
  gap: 14px;
  align-items: center;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 14px 16px;
  box-shadow: 0 18px 50px rgba(23, 54, 90, 0.18);
}

body[data-page^="agent"] .agent-incoming-banner.is-ringing .agent-incoming-banner-inner {
  border-color: #f0b3b5;
  background: linear-gradient(180deg, #fff, #fff5f5);
}

body[data-page^="agent"] .agent-incoming-banner.is-connected .agent-incoming-banner-inner {
  border-color: #a8ddba;
  background: linear-gradient(180deg, #fff, #f3fff7);
}

body[data-page^="agent"] .agent-incoming-banner-label {
  margin: 0;
  font-size: 11px;
  font-weight: 800;
  color: var(--muted);
  text-transform: uppercase;
}

body[data-page^="agent"] .agent-incoming-banner-caller {
  margin: 2px 0;
  font-size: 22px;
  font-weight: 900;
  color: var(--navy);
}

body[data-page^="agent"] .agent-incoming-banner-meta,
body[data-page^="agent"] .agent-incoming-banner-hint {
  margin: 0;
  font-size: 12px;
  color: var(--muted);
}

body[data-page^="agent"] .agent-incoming-ring {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--blue2);
  color: var(--blue);
  flex: none;
}

body[data-page^="agent"] .acw-modal {
  position: fixed;
  inset: 0;
  z-index: 9500;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

body[data-page^="agent"] .acw-modal[hidden] { display: none !important; }

body[data-page^="agent"] .acw-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(4, 20, 38, 0.55);
}

body[data-page^="agent"] .acw-modal-panel {
  position: relative;
  background: #fff;
  border-radius: 16px;
  max-width: 520px;
  width: 100%;
  padding: 20px;
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.3);
  border: 1px solid var(--line);
}

body[data-page^="agent"] .acw-title {
  margin: 0 0 6px;
  font-size: 18px;
  color: var(--navy);
}

body[data-page^="agent"] .acw-sub {
  margin: 0 0 14px;
  color: var(--muted);
  font-size: 13px;
}

body[data-page^="agent"] .acw-options {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

body[data-page^="agent"] .acw-notes {
  width: 100%;
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: 9px;
  padding: 10px;
  font: inherit;
  min-height: 64px;
}

body[data-page^="agent"] .acw-foot {
  margin-top: 12px;
  display: flex;
  justify-content: flex-end;
}

/* Neutralize leftover dark portal agent layout rules */
body[data-page^="agent"] .agent-layout:not(.agent-v3-layout),
body[data-page^="agent"] .agent-sidebar,
body[data-page^="agent"] .agent-main,
body[data-page^="agent"] .topbar-agent {
  all: unset;
}

/* —— Responsive —— */
@media (max-width: 1280px) {
  body[data-page^="agent"] .agent-v3-layout {
    grid-template-columns: 280px minmax(0, 1fr);
  }
  body[data-page^="agent"] .agent-v3-right {
    grid-column: 1 / -1;
    position: static;
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 10px;
  }
  body[data-page^="agent"] .metric-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
  body[data-page^="agent"] .agent-v3-name { max-width: 100px; }
}

@media (max-width: 980px) {
  body[data-page^="agent"] {
    overflow: auto !important;
    height: auto !important;
    max-height: none;
  }
  body[data-page^="agent"] .agent-v3-topbar {
    grid-template-columns: 1fr;
    height: auto;
    max-height: none;
    padding: 10px 12px !important;
    gap: 8px;
  }
  body[data-page^="agent"] .agent-v3-nav,
  body[data-page^="agent"] #portalNav {
    max-width: none;
    justify-content: flex-start;
    flex-wrap: wrap !important;
  }
  body[data-page^="agent"] .agent-v3-layout {
    grid-template-columns: 1fr;
  }
  body[data-page^="agent"] .phone-panel {
    position: static;
    max-height: none;
  }
  body[data-page^="agent"] .agent-v3-right {
    grid-template-columns: 1fr;
  }
  body[data-page^="agent"] .form-grid,
  body[data-page^="agent"] .metric-grid {
    grid-template-columns: 1fr 1fr;
  }
  body[data-page^="agent"] .agent-v3-hint { display: none !important; }
}

@media (max-width: 640px) {
  body[data-page^="agent"] .form-grid,
  body[data-page^="agent"] .metric-grid {
    grid-template-columns: 1fr;
  }
  body[data-page^="agent"] .phone-panel .agent-state-actions {
    grid-template-columns: 1fr;
  }
  body[data-page^="agent"] .phone-panel .agent-state-actions #btnOtherTask {
    grid-column: auto;
  }
}